Staff Attorney Caitlin Evans helped a 68 year-old client who came to Maryland Legal Aid seeking assistance with his Community First Choice appeal. The Department of Health and Mental Hygiene (DHMH) originally found that the client no longer required nursing facility level of care and therefore terminated his services. Due to a number of disabilities, the client needed assistance with daily tasks such as bathing and preparing meals, which his caretaker helped with for 10 hours each week.
Caitlin represented the client at his hearing at the Office of Administrative Hearings. In an effort to settle the case, she provided DHMH with medical records and a letter from the caretaker detailing the assistance she provides the client. After reviewing the documents and speaking with the client, DHMH favorably settled the case prior to the hearing. The client’s services were restored to the original amount of 10 hours per week.
Following the case, Caitlin received a thank you note from the client’s daughter-in-law:
My father and me want to say “Thank you” to Caitlin for her help in our appeal process. She was assisting us during the appeal and hearing. It was professional work with the client. Ms. Caitlin paid attention to all details of my father’s life and needs for personal care. She [made] calls and sent emails to me as a representative, [and] updated all information. Thank you very much. We are appreciative for her work.